1. AGREEMENT TO TERMS

By accessing and placing an order with RAZRBILZ, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Service outlined below. These terms apply to the entire website and any email or other type of communication between you and RAZRBILZ.

2. PRODUCT INFORMATION

All product descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your screen and we cannot guarantee that your screen's display of any color will be accurate.

3. PRICING & AVAILABILITY

All prices are listed in Indonesian Rupiah (IDR). We reserve the right to change prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payment page.

We cannot guarantee that all products shown are in stock. If an item is out of stock after you place your order, we will notify you and issue a full refund.

4. ORDER ACCEPTANCE & CANCELLATION

We reserve the right to refuse or cancel any order for any reason at any given time. You may cancel your order at no charge before the item has been shipped. Once an item has shipped, cancellation is subject to our return policy.

5. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of RAZRBILZ and is protected by Indonesian and international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

6. USER CONDUCT

You agree not to:

• Use the website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to any portion of the website
• Impersonate any person or entity or falsely state your affiliation with a person or entity
• Interfere with or disrupt the operation of the website or servers
• Use any automated system to access the website

7. LIMITATION OF LIABILITY

RAZRBILZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service, even if RAZRBILZ has been advised of the possibility of such damages.

8. FORCE MAJEURE

We shall not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, or government restrictions.

9. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Indonesia.

10. CHANGES TO TERMS

We reserve the right to update, change or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

11. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Email: info@razrbilz.id
Instagram: @razrbilz Phone: +62 812-3456-7890

1. INFORMATION WE COLLECT

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including:

• Personal Information: Name, billing address, shipping address, email address, phone number
• Payment Information: Processed securely through our payment gateway (Midtrans). We do not store credit card details
• Browsing Information: IP address, browser type, referring/exit pages, and date/time stamps
• Device Information: Computer or mobile device information

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and respond to inquiries
• Screen orders for potential risk or fraud
• Provide you with information about our products and services (if you opt-in)
• Improve and optimize our website and user experience
• Comply with legal obligations

3. DATA SHARING & DISCLOSURE

We may share your personal information with third parties to help us use your information as described above. For example:

• Payment Processors: Midtrans (secure payment gateway)
• Shipping Partners: JNE, J&T, Ninja Express, Sicepat
• Analytics Services: Google Analytics (anonymized data)

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

4. DATA SECURITY

We implement a variety of security measures to maintain the safety of your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI DSS compliant gateways
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. COOKIES & TRACKING

We use cookies and similar tracking technologies to:

• Keep track of items stored in your shopping cart
• Remember your preferences and settings
• Understand how you use our website
• Analyze trends and improve performance

You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some features of the website may not function properly.

6. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time (where we rely on consent)
• Lodge a complaint with a supervisory authority

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Order information is retained for 7 years for tax and accounting purposes.

8. AGE RESTRICTIONS

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page.

10. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@razrbilz.id
Instagram: @razrbilz
Phone: +62 812-3456-7890

RETURN WINDOW

You have 7 days from the date of delivery to request a return or exchange.

ELIGIBLE RETURNS

• Defective or damaged items
• Wrong size received (must be unworn with tags)
• Incorrect item shipped

NON-RETURNABLE ITEMS

• Items without original tags
• Worn, washed, or altered items
• Items damaged by customer misuse

HOW TO REQUEST A RETURN

1. Contact us at info@razrbilz.id within 7 days of delivery
2. Include your order number and reason for return
3. We will send you return instructions
4. Ship the item back to our warehouse
5. Refund will be processed within 3-5 business days after inspection

EXCHANGE PROCESS

If you received the wrong size, we offer free size exchange. Contact us and we'll arrange a swap.

REFUND METHOD

Refunds will be credited to your original payment method or as store credit (your choice).