Terms of Service

Terms of use for the RAZRBILZ store and all orders placed through it. Last updated: 29 September 2026.

1. Who We Are and How to Reach Us

RAZRBILZ CREATIVE STUDIO operates the online store at https://razrbilz.id (the “Site”). We sell apparel produced in limited, made-to-order batches.

You may reach us through these channels at any point before, during, or after your Order.

2. Definitions

In these Terms:

  • “Order” means a request you submit through the Site to purchase one or more Products.
  • “Product” means any item we list for sale on the Site.
  • “Pre-Order” means an Order for a Product that is not held in finished stock and is produced only after your payment is confirmed.
  • “Production Window” means the 14–21 day period in which we expect to produce your Product after payment is confirmed.
  • “Confirmation” means the point at which we accept your Order, evidenced by an order confirmation email or by dispatch of your parcel.
  • “Content” means text, images, designs, logos, photography, and any other material on the Site.
  • “Personal Data” has the meaning given in our Privacy Policy.
  • “Consumer” means you as an individual acting for purposes that are outside your trade, business, or profession.
  • “Business Buyer” means you acting for purposes relating to your trade, business, or profession, including reselling.

3. Acceptance of These Terms

By using the Site or placing an Order, you agree to these Terms. If you do not agree, do not use the Site or place an Order.

These Terms sit alongside two other documents, which apply to your Order:

Nothing in these Terms removes or limits a right you have as a consumer under Indonesian law that cannot lawfully be excluded. If any clause here conflicts with a mandatory provision of law, that clause does not apply and the rest of these Terms continue in force.

4. Who May Use the Site

  • You must be at least 18 years old, or acting with the consent and under the supervision of a parent or legal guardian, to place an Order. Indonesian law does not treat a contract entered into by a person who is not legally competent as enforceable.
  • You confirm the details you give us are accurate and that you are authorised to use the payment method you select.
  • You may buy Products for personal use. We also allow small-scale resale, subject to Section 8.
  • We may refuse an Order or restrict access to the Site where we have reasonable grounds, including suspected fraud, repeated abuse of returns, or a breach of Section 14. Where it is reasonable and lawful to do so, we will tell you why and give you a chance to respond before we act.
  • You are responsible for checking that your own local laws allow you to use the Site and import our Products.

5. Product Information, Images, and Sizing

  • Every Product is described on its page, including the sizes available. Some descriptions mention a fabric or a weight; read Section 13 for what that does and does not mean. We aim to make our descriptions accurate and complete, and we do not describe a Product as something it is not.
  • Colours on your screen depend on your device. The colour you see may differ from the colour of the garment you receive.
  • Sizes are one of the few things about an Order you cannot change later, so please check the Size Guide before you order. Measurements on a finished garment can vary from the Size Guide by up to 2 cm per point of measure; that tolerance is normal for cut-and-sew production and is not a defect.
  • Because Products are made in batches, a garment from a later batch can differ slightly from the photographed sample.
  • Stock indicators and availability estimates are our best current expectation, not a guarantee.
  • Product pages and prices may be changed or removed at any time before you place an Order. Once your Order is Confirmed, the description and price that applied at that moment govern that Order.

6. Prices

  • All prices are in Indonesian Rupiah (IDR). We do not take orders in another currency.
  • The price you pay is the price shown for the Product and the shipping option when you confirm your Order.
  • Any foreign-currency figure shown on the Site is an estimate converted at a reference rate. Your card issuer, e-wallet, or bank applies its own rate and may apply its own fees. We charge in IDR.
  • Shipping is calculated at checkout and shown separately before you pay.
  • Promotions and vouchers. We do not currently run promotional codes, vouchers, or discounts, and no such feature exists on the Site. If we introduce one, its validity period, minimum spend, exclusions, and one-use or multi-use limits will be stated at the point we offer it. A promotion code that is not applied before payment is completed cannot be applied afterwards.
  • If we cancel an Order for a reason in Section 10, we refund the full amount you paid, including shipping. We do not charge a cancellation fee.

Price errors. If a Product is listed at a price that is obviously wrong because of a typographical, technical, or sync error, we will contact you as soon as we find it and may cancel the Order and refund anything you have paid. We will not silently cancel and leave the refund for you to chase, and we will not hold you to a price that no reasonable person would consider to be our genuine asking price.

7. Ordering and When a Contract Is Formed

Presenting a Product on the Site is an invitation to place an Order, not a binding offer from us. The contract is formed as follows:

  1. You add Products to your cart and submit an Order. Your Order is your offer to buy.
  2. We send an email acknowledging receipt. An acknowledgement is not acceptance.
  3. We accept your offer when we confirm the Order by email after your payment is confirmed, or when we dispatch the parcel, whichever comes first.
  4. Until acceptance, either of us may step back from the transaction.

If we neither confirm nor cancel your Order within 14 days of receiving your payment, you may treat the Order as cancelled and we will refund you in full.

Use of automated ordering tools, scripts, or “order bots” to place Orders is prohibited.

8. Quantity Limits and Reselling

  • You may order a maximum of 5 units of any single Product in one Order. This limit is enforced on our side and counts all sizes of that Product together. Five units of one shirt across three sizes is allowed; six units is not.
  • There is no limit on the total number of different Products in an Order.
  • You may resell Products you have bought, provided you stay within the per-Product limit above and you sell the garment as it is. Beyond that scale, ordering through the Site is not the right channel for you, and we may cancel such an Order and refund you.
  • If you resell, you may describe and photograph the physical item you are selling. You may not present yourself as an official or authorised RAZRBILZ stockist, use our wordmark or logo as your own branding, or modify our labels or designs.

9. The Pre-Order Model and Production Time

This is the most important thing to understand about ordering from us.

  • Every Product is made to order. We do not hold finished stock. Production begins only after your payment is confirmed.
  • Our Production Window is 14–21 days after payment is confirmed.
  • The arrival estimate shown at checkout is the Production Window plus the courier’s transit time for the service you selected. It is an estimate, not a guaranteed delivery date.
  • If production will run beyond the Production Window, we will tell you before the window ends and give you a choice: continue to wait, or cancel the Order and receive a full refund including shipping. We will not extend the deadline and keep your money.
  • If we cannot produce the Product at all, for example because a fabric supplier fails us or a batch does not meet our standard, we will tell you and refund you in full.
  • Delays caused by the courier or by customs are handled under Section 11 and Section 12.

10. Payment

  • Payment is taken through Duitku, our payment provider. The methods available to you are the ones Duitku makes available at checkout and may change over time. They currently include QRIS, e-wallets, bank virtual accounts, retail outlet payment, and cards.
  • Payment is due in full before production starts. We do not offer instalments, deposits, or cash on delivery.
  • An unpaid Order expires automatically 60 minutes after it is created, so reserved stock is not held indefinitely. If you still want the items, you can place a new Order, subject to availability at that time.
  • Card numbers and bank credentials are handled by Duitku. We do not store them on our servers. We keep your Order details, the amount, and the payment status.
  • If a payment is reversed, disputed, or turns out to be unauthorised, we may cancel the Order and we will not ship until the position is resolved.
  • If you paid through a retail outlet or a bank transfer method, we mark the Order as paid only when Duitku confirms receipt of the funds.

11. Shipping and Delivery

  • The courier services offered to you at checkout are the ones we use on your route. The one you select is the one we ship with.
  • Parcels are dispatched after production is complete. Tracking details are sent to you by email when the parcel is handed to the courier.
  • Delivery timeframes quoted by couriers are estimates. Couriers may add or remove services, and remote areas can take longer.
  • Risk of loss. We bear the risk that the parcel is lost or damaged in transit until it is delivered to the address you gave us. If a parcel is lost, or arrives damaged, contact us and we will resolve it by reshipping or by refunding you. This does not apply if you receive the parcel, sign for it, and it is lost or stolen afterwards.
  • Wrong or incomplete address. If the address you gave us is wrong, incomplete, or undeliverable, tell us as soon as you notice. We will try to correct it or redirect the parcel at actual cost, and we will not charge you more than we actually pay to fix it. If the parcel is returned to us because of an address error on your side, we will refund the Product price once we have it back; we may deduct the additional shipping we actually incurred.
  • Refusal or non-collection. If you refuse a parcel or do not collect it from the courier, tell us. Without a communication from you, a refusal is not treated as a cancellation, and we will contact you to settle what happens next before we take any money back or charge anything.
  • International orders. You are the importer of record. Customs duties, import taxes, and any broker or handling charges in the destination country are entirely your responsibility and are not included in what you pay us. Customs clearance is outside our control and can add time to delivery. If you refuse a parcel because of duties you were not expecting, we will refund the Product price minus the real additional costs we incur, and we will give you an itemised breakdown of those costs rather than a flat deduction.
  • We keep the courier’s proof of delivery and tracking record on file for a limited period. Keep your confirmation email as your own copy.

12. Cancellation, Changes, Returns, Exchanges and Refunds

Changing or cancelling before production starts. Contact us through the Contact Us page as soon as possible. If production has not started, you may cancel and we will refund you in full.

Once production has started. Because each Product is cut and made specifically for your Order, the Order can no longer be changed or cancelled. Requests after that point are handled on a best-effort basis and are not guaranteed.

Production has started when your Order is released to our production partner and the garment begins to be made. That is when cutting or sewing of your pieces commences. It is not the date we send a confirmation email, and not the date the parcel is handed to the courier. Before that point, your cancellation is effective. We will tell you on request which side of that line your Order is on.

Returns and refunds. These are governed by our Return & Refund Policy, and that page is the authoritative version. In short: all sales are final, because a made-to-order garment cannot be restocked. The one exception is a defect or an error on our side, in which case we take full responsibility and cover the associated costs.

Your legal rights are not affected. This section does not exclude our responsibility for a Product that is defective, not as described, or not what you ordered. Nor does it exclude our liability for our own negligence. A clause that did so would have no legal effect, and we have not written one. We may need to see evidence of a defect in order to act on it quickly; see the Return & Refund Policy for what we ask for.

How refunds are paid. We refund through the same channel you paid us through. The time it takes to appear in your account depends on Duitku, your bank, or your e-wallet provider, and is not something we control. We do not deduct a restocking or administrative fee.

13. Warranty

We are responsible for manufacturing defects present in the Product at the time you receive it, and for sending you what you actually ordered.

Materials and care information. We do not print a fibre-composition or care label on our garments, and we do not publish composition or washing instructions on Product pages. Where a Product description names a fabric, a weight, or a finish, that is our own description of the batch as we understand it. It is not a laboratory certification, and it is not a promise that a garment from a later batch is identical in hand or measurement. We tell you this plainly rather than let you assume a label exists.

If you have a fabric or dye allergy, or if you need composition or washing information before you buy, email support@razrbilz.id and ask before you order. If we cannot answer you before you need to pay, do not order.

Wash cold, inside out, do not bleach, do not tumble dry, and do not iron directly over a printed area. Garments that are pre-shrunk and garment-dyed can still shrink or shift in colour with heat and agitation.

We do not offer an extended warranty, a repair service, or spare parts. Damage that arises after delivery from misuse, alteration, accident, or care that does not follow the guidance above is not a manufacturing defect. Normal wear, fading, and change in shape over time are not defects.

Apparel is not protective equipment. Our garments are not certified as personal protective equipment, flame resistant, or suitable for any activity where they could impair your safety, and you should not buy them for that purpose.

14. Prohibited Use of the Site

You agree not to:

  • break any law, or use the Site for anything unlawful, fraudulent, or deceptive;
  • infringe our rights or anyone else’s intellectual property rights;
  • scrape, crawl, or harvest product data, prices, or content from the Site;
  • use automated tools to place, cancel, or manipulate Orders;
  • attempt to gain unauthorised access to any account, system, or data belonging to us or our providers, or to interfere with the Site’s operation;
  • introduce malicious code, or overload the Site;
  • submit false, misleading, or someone else’s details when ordering;
  • send us abusive, unlawful, or infringing material through the Contact page or our email addresses.

We may suspend or restrict access to the Site for a breach of this section. Where it is reasonable, we will give notice and an opportunity to explain first.

15. Your Cart and the Absence of Accounts

The Site does not have customer accounts. Your cart is stored only in the browser you are using, on your own device. If you clear your site data, use a different browser or device, or use private browsing, your cart will not carry over.

Your order confirmation email is the record of your purchase. Keep it. If you lose it, we can still help you, but we will need to find your Order from the email address and details you give us.

16. Intellectual Property

All Content on the Site belongs to us or is used by us under licence. That includes the RAZRBILZ wordmark and logos, our apparel designs, graphics, typography, product photography, page layout, and text. It is protected by Indonesian copyright and trademark law and by international treaties.

You may browse the Site, and you may copy or print parts of it for your own personal use or to place and record an Order. You may not republish, sell, distribute, modify, or incorporate our Content into your own products, marketing, or business without our written permission.

Buying a garment gives you ownership of that physical item. It does not transfer any rights in the design printed on it, and it does not make you our agent, distributor, employee, or partner.

We will not treat your personal, non-commercial repost of a photo you took of a garment you bought as infringement.

17. Material You Send Us

Anything you send us is treated as confidential to the extent it is your own Personal Data, which we handle under our Privacy Policy. This covers messages sent through the Contact page, notes attached to an Order, and email to our addresses.

We may use your message to reply to you, process your Order, investigate an issue, and keep records of the transaction. We will not publish your name, your words, or your photographs on the Site or in our marketing without your separate written permission.

18. Disclaimer

The Site is provided as it is and as available. We do not promise that it will be uninterrupted, error-free, secure, or that any particular Product will always be available, at a particular price, or in a particular size.

19. Liability

What we do not exclude. Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • a Product that does not match its description or that was defective when you received it;
  • our failure to supply the goods you paid for;
  • anything else that cannot lawfully be excluded or limited.

What we do limit. Where the law allows us to, we are not liable for indirect or consequential loss arising from your use of the Site, such as lost profits, lost data, loss of business opportunity, or loss of goodwill. Our total liability for any claim connected to an Order is limited to the amount you paid for that Order.

Carriers, customs, and payment providers. We are not liable for the acts of couriers, customs authorities, or payment providers where the cause is outside our control. We are, however, responsible for choosing them reasonably and for passing on what they tell us. If you are injured by a Product, or a Product presents a genuine safety risk, tell us immediately and stop using it. Nothing here limits our responsibility for placing a defective Product into circulation.

20. Force Majeure

Neither of us is liable for a failure or delay in performing an obligation caused by an event outside that party’s reasonable control (a “Force Majeure Event”). This includes natural disasters, fire, flood, landslide, earthquake, epidemic, war, terrorism, civil unrest, labour disputes affecting suppliers or couriers, government or regulatory action, import or export restrictions, sanctions, power or internet failure, telecommunications failure, and outage of a payment, hosting, or shipping provider we depend on.

If a Force Majeure Event affects your Order:

  • we will tell you as soon as we reasonably can, and at least once while the event continues;
  • our obligation is suspended only for as long as the event lasts;
  • if the event prevents dispatch for more than 30 days beyond the end of the Production Window, you may cancel and we will refund you in full, including shipping;
  • a Force Majeure Event is never a reason for us to keep money you have already paid for goods you did not receive.

Force Majeure does not excuse us from responsibility for a defect that was already present in your Product, and it does not cover our own financial hardship or a supplier we could reasonably have replaced.

21. Changes to These Terms

We may update these Terms. When we do, we will revise the “Last updated” date at the top of this page and post the current version here, so you can always read the version in force.

  • A changed version applies to Orders placed after it is posted.
  • The version in force when you placed your Order continues to govern that Order. We will not apply a new clause to an Order you have already placed in a way that makes your position worse.
  • If a change materially affects an Order that is already in production, we will email you about it before it takes effect.
  • If you do not agree to a change, you can stop using the Site, and you may cancel an Order that has not yet entered production.

We will not bind you to new, additional, or amended rules that we invent while you are already using a service you have paid for.

22. Privacy

Our collection, use, sharing, and retention of your Personal Data is described in our Privacy Policy, which forms part of these Terms. Please read it. In short: we collect what we need to take your Order, deliver it, and answer you; we do not send marketing email; we do not run advertising pixels; and our payment provider, not us, handles your card or bank credentials.

23. Governing Law and Dispute Resolution

These Terms are governed by Indonesian law.

If something goes wrong, please talk to us first. Most problems are resolved there, and it is faster for both of us.

Step 1: Contact us. Write to support@razrbilz.id or use the Contact Us page. Include your Order number, what you believe went wrong, and what you would like us to do about it. We will acknowledge and try to resolve it directly.

Step 2: Out-of-court settlement. If we cannot settle it between us, you may as a consumer bring the dispute to a Badan Penyelesaian Sengketa Konsumen (BPSK). BPSK is the consumer dispute settlement body at regency or city level. It handles consumer disputes outside court by mediation, conciliation, or arbitration. Going to BPSK does not remove your other legal remedies.

Step 3: Court. Either of us may bring proceedings in an Indonesian court. As a consumer, you may file at the court in your own place of residence, and nothing in these Terms takes that choice away from you.

Business Buyers. Where you order as a Business Buyer, the dispute-resolution steps above still apply, and the appropriate Indonesian court will have jurisdiction according to the rules of Indonesian procedural law.

24. Complaints

We take complaints seriously and would rather hear one than have it become a dispute.

  • Send a complaint to support@razrbilz.id or through the Contact Us page.
  • Tell us your Order number, the Product, what went wrong, when, and the outcome you want.
  • Photographs, and any courier or payment evidence you have, help us resolve it faster.
  • We acknowledge and reply to a complaint within 3 days of receiving it. That reply will tell you what we found, what we will do, and by when. If we need something from you first, it will say exactly what.
  • If your complaint is about your Personal Data, the Privacy Policy sets out how to raise it and how we respond.

Three days is our commitment to get back to you. It is not a deadline by which the issue is necessarily closed.

25. General

  • Severability. If a court or the consumer dispute body finds any part of these Terms invalid or unenforceable, that part is treated as severed or adjusted to the minimum extent needed, and the rest continues to apply. We will amend an offending clause rather than rely on it.
  • No waiver. If we do not enforce a clause at one point, that is not a waiver of our right to enforce it later.
  • Entire agreement. These Terms, together with the Return & Refund Policy and the Privacy Policy, are the whole agreement between us about your Order. They supersede anything said or written before, including our own earlier versions of this page. Statements on the Site about Products are descriptions, not promises that override the terms of the Order you actually placed.
  • Assignment. You may not transfer your rights or obligations under these Terms. We may transfer them to a successor to our business, and we will tell you if that happens.
  • Survival. Sections 16, 17, 19, and 23 survive the end of these Terms or your use of the Site.
  • Third parties. Our couriers, payment provider, hosting providers, and other service providers act as independent contractors. Nothing in these Terms makes you their customer or gives you rights against them, except as consumer law or the relevant service’s own terms allow.
  • Links. The Site may link to third-party websites. We are not responsible for their content or their terms.

26. Contact

Questions about these Terms, or a problem with an Order: